Rohi Delights Shipping Policy

At Rohi Delights, we are committed to delivering your organic products to you in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, timeframes, and charges. Please read this policy carefully to understand how we handle shipping.

1. Shipping Locations

We currently ship to all major cities and towns across Pakistan. If you are located in a remote area, please contact our customer service team to confirm shipping availability.

2. Shipping Charges

Shipping charges are calculated based on the weight of your order and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

Orders are processed within 1-2 business days after they are placed. You will receive an email confirmation once your order has been processed and shipped.

4. Delivery Time

Delivery times may vary depending on your location. Generally, you can expect your order to arrive within the following timeframes:

• Major cities: 3-5 business days
• Other areas: 5-7 business days
• Remote areas: 7-10 business days

Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control, such as weather conditions and courier service delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the courier’s website.

6. Delivery Attempts

Our courier partners will make up to two delivery attempts. If the delivery is unsuccessful after the second attempt, your order will be returned to our warehouse. In such cases, please contact our customer service team to arrange for re-delivery or a refund (excluding shipping charges).

7. Shipping Restrictions

• We do not ship on weekends or public holidays.
• Certain remote areas may have longer delivery times or may not be serviced regularly. Please contact us to confirm shipping availability to your location.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the courier to resolve the issue and ensure you receive your order as quickly as possible.

9. Incorrect Address

Please ensure that your shipping address is correct when placing your order. Rohi Delights is not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer service team at:

• Email: [email protected]
• Phone: 0304-4953737

Thank you for choosing Rohi Delights. We are dedicated to providing you with the highest quality organic products and exceptional customer service.